Terms and Conditions

Terms and Conditions

Customers Are The Most Important People In Our Business. They Are Not Dependent On Us, We Are Dependent On Them.

Lake-Silver Cares

At Lake Silver Trading Co. Ltd. (Lake Silver), creating healthy satisfied customers is our ultimate goal. Nothing makes us happier than a happy customer. The natural and organic integrity of our products give us confidence you will be delighted with your selection. If you are unsatisfied for any reason or have questions regarding proper usage of our products, please contact us at contact@lake-silver.com or call (852) 91247538 for professional product assistance. Assisting you makes us better!

Please take a moment to review the following policies on orders, shipping and returns.

Processing

Orders placed after 2:00 pm (Hong Kong Time) will be processed the next business day. Lake Silver makes every effort to process and ship orders as soon as possible, excluding weekends and holidays. Occasionally, orders may be delayed due to inventory shortages or increased order volume. Please keep in mind the additional transit time for your product to arrive once we ship it when estimating your order's arrival date.

For all commercial accounts we require a 10 business days processing time. This includes all orders HK$1,000 and more. Please plan you order ahead. All order cancellations must occur within 12 hours from the time of order, any order not cancelled within the 12 hours will be subject to a 25% disposal fee.

Payment Methods

We accept ATM Transfer, Visa, MasterCard, American Express, and Pay Pal. Merchandise will not be processed or shipped until payment is received. Sorry, personal checks are not accepted.

Shipping

All orders are shipped via SF Express or designated shipping company to be advised. We do not ship COD (Cash on Delivery).

Package Tracking

Lake Silver provides tracking capability on all shipments. Tracking numbers are emailed after carrier pickup. If your product(s) is delivered to the wrong address, or lost by the carrier, tracking information will aid in package recovery. The carrier is responsible for locating lost and/or misplaced merchandise.

Receiving Damaged Merchandise

In the rare event you receive damaged merchandise, please contact Lake Silver Customer Service Department (852) 91247538 or contact@lake-silver.com as soon as possible to report the damage. Upon our receipt of the shipment, we are required to file a claim per transportation company procedures.

Please note: The transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs showing the box, packaging materials and said-damage may be acceptable as evidence for claim purposes.

Insured Shipping: SF Express or designated shipping company are insured up to $100.00. If additional insurance is desired, please inform us when placing the order. When ordering online, requests for additional insurance can be made in the Comments Section of our website.

We are not responsible for damage to goods caused by inclement weather.

Shipping Costs

Shipping costs are non-refundable.

Refused Packages

All orders where delivery is refused by the customer will be billed for shipping costs plus a 25% disposal fee.

Shipping Returns: Shipping costs associated with merchandise returned to Lake Silver due to an incorrect address (if provided by the customer), or unclaimed packages returned to us, are the responsibility of the customer. Authorized returns are subject to a 25% disposal fee. If reshipment of unclaimed returned packages is desired, additional shipping costs will apply.

Returns

All sales are final. The only exceptions are any problems directly related to product quality due to our workmanship

Taste Discrepancy

No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to Lake Silver for the arrangement of testing, according to the 'Lot' the product was produced in.

All Sales Are Final

We guarantee the quality of Lake Silver merchandises. Due to the nature of natural and organic products, we recommend customers unfamiliar with our products, start with smaller quantities for testing purposes prior to purchasing a large order. If an error occurs in the manufacturing process, we will gladly resolve the issue or replace an inadequate product. Per established health and safety programs, we are required to destroy returned merchandise. The item can be replaced at our discretion.

Disclaimer(s)

Information provided on Lake-Silver.com regarding the use of any products DOES NOT constitute a doctor-patient relationship between you and any person affiliated with Lake-Silver.com. You should not use the information on Lake-Silver.com for diagnosing or treating a health problem or disease, or for prescribing medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem.

Lake-Silver does not support the misuse of any Natural and Organic flavors in electronic cigarettes or other treatment products. Information and statements regarding dietary supplements, or natural and organic products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease.

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